Sometimes, it’s hard. We all know that. And it’s easy to find faults in a company as a customer. It’s also easy for the company to ignore the customer.
But I stand by it when I say that customer service is the key to every bit of your business. Even with a mediocre [...]
Interestingly enough, I’m actually surprised that so many IT people actually fit into the super-ego stroking maniacs. Having worked in the industry for a number a years, it never fails to amuse me that these same very smart but non-people persons don’t realize that they’re easily replaceable and that their positions are not [...]
Image by Evil Paulie via Flickr
The problem that I’ve seen with customer service issues usually stem from larger corporations. There’s always an obvious disconnect between the communication between customer support and actual service. Those that solve this problem seem to be in a better stance on customer approval ratings.