Benjamin Hwang
EXPERIENCE
Motorola Jan. 2003 – Mar 2009
Systems Engineer Sr
- Excellent customer management skills developed through direct customer support built and sustained strong customer relations.
- Demonstrated problem solving and troubleshooting skills to address customer problems through analysis of system statistics and performance reports.
- Expert in troubleshooting and verification of complex IP networks.
- Lead multi-million dollar projects across internal and external teams in crisis management.
- Optimization of processes and procedures that provided the company savings of millions of dollars due to trending and analysis of key performance indicators (KPI).
Managed different levels of projects consisting of web based products to security encryption.
- Extensive Sun UNIX and Linux experience. Demonstrated during customer and internal issue resolution.
- Key team member in security and overall nationwide network design for customer system performance.
- Planned and provided procedures for network activity including the migration of customer reporting from their current platform and environment to AEMS, along with server data migrations for first application, Motorola and Sprint test laboratories and commercial markets.
- Six Sigma quality experience and was Green Belt in-training.
Motorola May 2001- Dec. 2002
RF Systems Engineer
- Systems troubleshooting and optimization
- Base station configuration and equipment planning
- Testing and verification of digital cellular systems to analyze infrastructure/mobile-side messaging
- Analysis of system statistics
- Six Sigma White Belt trained
Motorola December 1998 – May 2001
System Administrator
- Database and Help desk support
Motorola August 1999 – May 2001
College Recruiter
- Represented Motorola on-campus college recruitment
Firelace Inc. Feb. 2008 – present
CoFounder and Chief Strategy Officer
- Product Management for Merchant’s Mirror – Web-based accounting software for small businesses
- Development in PHP/MySQL architecture and cloud infrastructure
- Customer service support; sales and marketing
- Short- and long-term strategy planning
- New technology research
- Mergers and acquisitions
Five18 LLC Feb. 2008 – present
Founder, Entrepreneurial start up
- Internet marketing and niche market products
- Custom programming, managed hosting and business strategy consulting
Phoenix Networks August. 2003 – present
Nonprofit Executive Director
- Promoting urban and rural economic growth and development through wireless projects
EDUCATION
Washington State University 2002 Pullman, WA
B.A. Computer Science Minor: Mathematics
Secure Reliable Embedded Systems Group. Wireless Networks Specialization.
Currently seeking PMP certification. Estimated time: Aug. 2010.
EXPERTISE
Operating Systems : Windows NT+, Windows 9x+, Unix (HP/UX, SunOS, Solaris), BSD (FreeBSD,OpenBSD, NetBSD), SunOS/Solaris, Linux kernel 1.2+ (RedHat, CentOS, SUSE, Debian, Fedora Core, Slackware, Ubuntu, Wind River, MontaVista)
System : Kernel compiling, system daemons, CLI troubleshooting, data restoration, data recovery, security
Security : Intrusion detection at application and network levels, creation of honeypots, one-way monitoring, wireless intrusions, 802.11 protocol stack detection, social engineering
Languages : Pascal, Shell scripting, C/C++ , perl, PHP, VHDL
Information Security : Have taught seminars on information security and how to derive data from social engineering
Network Experience : System administrator for both Motorola on both Linux/Unix/Windows/MacOS systems, and collegiate lab system administration along with home networks of over twenty systems and virtualization via Parallels and VMWare servers and setting up personal NOC system for intrusion monitoring.
Device : Iphone and Android application development
AFFILIATIONS
National Association of Asian American Professionals – Triad Chapter
Greensboro Linux User Group Core member – 2003 – present
LANGUAGES
Bilingual : English/Chinese (Mandarin)
RECOGNITIONS
Washington State University Writing Portfolio – Pass With Distinction (Top 10%)
Leadership Greensboro – Class of 2005
40 Leaders Under 40 – 2005
Co-chair ConvergeSouth Internet Conference – 2005-2008
REFERENCES
Linked In: http://www.linkedin.com/in/bhwang
Professional and personal references available upon request.
