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Ben Hwang - Insight Community Expert

Why Quality Control is Important

Image via Wikipedia

I really love Chick-Fil-A.  They not only have a wonderful methodology for customer service, but they often double-up on service when it comes to the drive thru.   If you’ve ever noticed, there is usually one person that handles drinks, one person that hands it to you, and several people [...]

The Company-Customer Pact

Sometimes, it’s hard. We all know that. And it’s easy to find faults in a company as a customer. It’s also easy for the company to ignore the customer.

But I stand by it when I say that customer service is the key to every bit of your business. Even with a mediocre [...]

Obsessing About Customers

Customer relations is something that any person that has been in any corporate CSR position knows it ranks solidly as the very first thing. If you don’t listen to your customers, you won’t have a product to sell. Many larger corporations over time fail to take this into account, thinking that they can [...]