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Ben Hwang - Insight Community Expert

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The Company-Customer Pact

Sometimes, it’s hard. We all know that. And it’s easy to find faults in a company as a customer. It’s also easy for the company to ignore the customer.

But I stand by it when I say that customer service is the key to every bit of your business. Even with a mediocre [...]

Obsessing About Customers

Customer relations is something that any person that has been in any corporate CSR position knows it ranks solidly as the very first thing. If you don’t listen to your customers, you won’t have a product to sell. Many larger corporations over time fail to take this into account, thinking that they can [...]