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Ben Hwang - Insight Community Expert

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The Company-Customer Pact

Sometimes, it’s hard. We all know that. And it’s easy to find faults in a company as a customer. It’s also easy for the company to ignore the customer.

But I stand by it when I say that customer service is the key to every bit of your business. Even with a mediocre [...]

Put Yourself in Your Customer’s Shoes

Image by Getty Images via Daylife

I have to say that it’s interesting when journalists already have a predisposition and mold your wording to whatever they have in mind. And the same has happened to myself on numerous occasions where the article said nothing of what I spoke of because they took [...]